Shipping

Please allow 2 weeks for your custom-made print to be shipped. You will receive a tracking number from our shipping agent within this time frame.  

If your print is being framed please allow 4 weeks as all prints and frames are custom made with love. You will receive a tracking number from our shipping agent within this timeframe. Framed works are wrapped by professional art couriers in bubble wrap and cardboard to ensure their safe arrival.

We understand that it is very tempting, but please resist the urge to open your print immediately. Ensure that the print packaging is only opened by a professional framer, as the prints are delicate and may be damaged by mishandling. Framing advice and care instructions will be shipped together with your print. 

Shipping Costs:

Store Pickup - Free of charge

Domestic Australia - Rolled print in cylinder: $50

Domestic Australia - Mini Originals: $60

Domestic Australia - Fragile shipping: $150

International Shipping - Rolled print in cylinder ONLY: $120

Returns Policy

Due to the sensitive nature of transporting art, returns and exchanges are not offered on prints or original works of art simply for change of mind.

All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging PRIOR to opening the delivery and then photograph the damaged art inside.

Send images to hello@kirstenjackson.com.au and I will replace your print with an identical one. For originals or small originals that are damaged during transit, I will replace it with a commission.